Your Privacy, Our Priority

Welcome to ClickTech ("we", "our", or "us"). We are committed to protecting the personal information you share with us when using our platform at clicktech.com.bd.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data. By using ClickTech, you agree to the practices described in this policy.

We collect the following types of information:

• Account Information: Name, email address, phone number, and password when you register.
• Order Information: Delivery address, order history, payment method (we do not store full card numbers).
• Device & Usage Data: IP address, browser type, pages visited, time spent, and referring URLs collected automatically.
• Communications: Messages you send to our support team or through the contact form.
• Merchant Data: Trade license, bank details, and business address for sellers on our platform.

Your information is used to:

• Process and fulfil your orders, including delivery coordination.
• Send order confirmations, shipping updates, and support replies.
• Personalise your shopping experience and product recommendations.
• Detect and prevent fraud, abuse, and security incidents.
• Improve our platform through analytics and usage patterns.
• Send promotional offers and newsletters — only with your consent, and you may unsubscribe at any time.

We do not sell your personal information. We may share data with trusted third parties only in the following circumstances:

• Delivery Partners: Your name, phone number, and address are shared with couriers to fulfil your order.
• Payment Processors: Transaction data is securely passed to bKash, Nagad, and card networks to complete payments.
• Legal Requirements: We may disclose data if required by law, court order, or governmental authority.
• Business Transfer: In the event of a merger or acquisition, your data may be transferred to the new entity under the same privacy protections.

We use cookies and similar tracking technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Required for core functionality such as login sessions and cart persistence.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to show relevant advertisements. You may opt out via your browser settings.

You can control cookie preferences through your browser settings. Note that disabling essential cookies may affect platform functionality.

We implement industry-standard security measures to protect your data, including SSL/TLS encryption for all data in transit, hashed passwords, and access controls limiting who within our organisation can view your information.

While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use a strong, unique password and to log out after each session on shared devices.

You have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request deletion of your account and personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing emails at any time using the link in any email we send.

To exercise any of these rights, please contact us at privacy@clicktech.com.bd.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you by email. Continued use of ClickTech after changes are posted constitutes acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, reach us at:

• Email: privacy@clicktech.com.bd
• Phone: +880 1700-000000
• Address: House 12, Road 5, Sector 7, Uttara, Dhaka – 1230