Returns & Refund Policy

At ClickTech, customer satisfaction is our priority. We offer a 7-day return window from the date of delivery for most products. Refunds are processed within 3–5 business days after we receive and inspect the returned item.

This policy applies to all purchases made through the ClickTech platform. Merchant specific policies may apply for certain product categories and will be clearly noted on the product page.

To be eligible for a return, your item must meet all of the following conditions:

• Return is requested within 7 days of the delivery date.
• Item is unused and in the same condition that you received it.
• Item is in its original packaging with all accessories and documentation included.
• Original purchase invoice is available (downloadable from your account).
• Item must not be on the non-returnable list below.

The following items are not eligible for return:

• Opened software licenses and digital downloads.
• Consumable accessories (e.g., earphone tips, thermal paste, cable ties).
• Products with a broken factory seal where the seal breaking is required to use the item.
• Items explicitly marked as "Final Sale" or "Non-Returnable" on the product page.
• Products damaged due to customer misuse, accident, or improper handling.

If you are unsure whether your item qualifies, contact our support team before initiating a return.

Follow these steps to initiate a return:

1. Log in to your ClickTech account and go to My Orders.
2. Select the order containing the item you wish to return and click Request Return.
3. Select a return reason and upload photos if the item is damaged or defective.
4. Submit the request. Our team will review it within 24 hours.
5. Once approved, a courier will be arranged to pick up the item from your address within 48 hours. Keep the item in original packaging for pickup.

Do not ship items back independently without an approved return request, as we cannot guarantee acceptance.

Once we receive and inspect your return, we will notify you of the refund approval. Refunds are processed to your original payment method:

• bKash / Nagad / Rocket: 1–2 business days after approval.
• VISA / Mastercard: 5–7 business days after approval (depends on your bank).
• Cash on Delivery orders: Refund credited to your ClickTech Wallet within 1–2 business days, redeemable on future orders or withdrawable to a mobile account.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

If you receive an item that is damaged, defective, or incorrect, please report it within 48 hours of delivery with the following:

• Clear photos or a short video showing the damage or defect.
• Your order ID and the specific item name.

We will arrange a free pickup and offer either a replacement or a full refund including original shipping charges. Reports submitted after 48 hours may not qualify for a free return pickup.

We currently support exchanges for the same product (e.g., different size or colour variant) subject to stock availability. To request an exchange:

• Follow the same return process and select "Exchange" as your reason.
• Specify the variant you would like in the notes field.
• Exchanges are processed once the original item passes inspection.

If the desired variant is unavailable, a full refund will be issued automatically.

Warranty claims (for issues arising after the 7-day return window) must be directed to the manufacturer's authorised service centre. Your ClickTech invoice serves as proof of purchase for all warranty claims. You can download your invoice at any time from My Orders in your account.

For any return or refund related queries, our support team is here to help:

• Email: support@clicktech.com.bd
• Phone: +880 1700-000000 (Sat–Thu, 9 AM – 7 PM)
• Or visit: clicktech.com.bd/contact